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Returns

To return unused items please fill out our returns form below. Returns cannot be accepted without the completed form and Return Merchandise Authorisation (RMA) Number.

Complete the Form

Fill out the simple form below. You will then receive your returns authorisation email containing your RMA Number.

Print RMA Number

Place inside the box with the items you are sending back to identify your returns.
We cannot action any returns without it!

Select a Courier

Visit parcel2go.com and select a courier to return your goods to the address you have been given (or use your own service).

Terms & Conditions

30 Day Money Back Guarantee

After cancelling your order goods must be returned within 14 days.
All goods must be returned unused and in a saleable condition.
Goods must be in the original packaging and include all related parts.
No returns can be accepted without having submit a completed returns form.
All returns MUST include a copy of your RMA number (received after completing the returns form).

Faulty Goods

All goods must be received in reasonable condition.
All related components must be included.
All returns must include a copy of your RMA number.
We have a back to base Warranty meaning we require all faulty items to be returned before we will issue any replacements. If you decide to buy an advanced replacement then this must be purchased within 7 days prior to submitting a returns form. If the item(s) are confirmed to be faulty by our Returns team, then a refund will be given.

Unwanted Goods

Items must be returned within 30 days of delivery- no refunds after this date.
Heating mats or cable must not be cut or unrolled.
WE CANNOT ACCEPT ANY RETURNED GOODS WITHOUT AN RMA NUMBER.

Items That Cannot Be Returned

Bespoke items made to your specification: heat pumps, cylinders.
Perishable goods: all types of adhesive, primers, levellers, screeds.
Individual kit components (electric or water).

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  • 30 Day Returns