Terms & Conditions

Terms & Conditions

These Terms & Conditions apply to the use of this website and to any orders placed with The Underfloor Heating Company.

Information About Us

The Underfloor Heating Company is a trading style of Olympus Heating Ltd, registered in England & Wales under company number 14493548.

Trading address:
Oakfield House, Tytherington Business Park, Springwood Way, Tytherington, Cheshire, SK10 2XA

VAT number: 452560501

Use of Our Website

The content on this website is provided for general information only and may be updated without notice.

We make reasonable efforts to ensure accuracy but do not guarantee that all information is error-free or up to date.

Your use of this website and any products purchased is at your own discretion and responsibility.

Formation of Contract

When you place an order, you are making an offer to purchase goods from us.

A contract is formed only when we accept your order and issue an order confirmation.

We reserve the right to refuse or cancel orders where necessary, including pricing errors or stock issues.

Pricing

All prices shown are subject to VAT where applicable.

We reserve the right to change prices at any time prior to order acceptance.

If a pricing error occurs, we will contact you before dispatch.

Payment

Payment must be made in full before dispatch unless otherwise agreed in writing.

All trade orders are pro forma unless agreed otherwise.

Delivery

We strongly recommend placing orders at least 2 working days before work begins, as we cannot be held responsible for delays where insufficient lead time has been allowed.

Delivery dates are estimates only and not guaranteed.

All deliveries are carried out by third-party couriers. We are not liable for any delays caused by circumstances outside of our control.

International Orders

Orders shipped outside the UK may be subject to import duties, taxes and customs charges. These are the responsibility of the customer.

We are not liable for delays caused by customs clearance.

Inspection, Damages & Shortages

All goods must be inspected upon delivery.

Any damage or shortages must be reported within 3 days.

Installation Responsibility

It is the customer’s responsibility to check all goods are correct, complete and suitable before installation.

We are not liable for any labour costs, removal costs, reinstatement costs or consequential losses where goods have been installed prior to being checked.

Returns

Returns must be authorised by us in advance.

Goods must be unused, in original condition and packaging.

Customers are responsible for return shipping until goods are received by us.

Consumer Cancellation Rights

If you are purchasing as a consumer online, you have the right to cancel your order within 14 days of receiving the goods.

You then have a further 14 days to return the goods.

Goods must be returned unused, in original condition and packaging.

Refunds will be processed within 14 days of receiving the returned goods or proof of return.

This right does not apply to bespoke, made-to-order, cut or personalised goods unless faulty.

Your statutory rights are not affected.

Defective Goods

If goods are faulty, please notify us as soon as possible.

Where goods are confirmed to be defective, we will resolve this in line with your statutory rights.

Risk & Ownership

Goods become the customer’s responsibility upon delivery.

Ownership remains with us until payment is received in full.

Limitation of Liability

Nothing in these terms limits liability for death, personal injury, fraud or where it would be unlawful to do so.

Our liability is limited to the value of the goods purchased.

We are not liable for indirect or consequential losses, including loss of profit or business.

Trade Accounts

Trade accounts are available to UK businesses only.

We may request proof of business and reserve the right to approve or reject applications.

Accounts may be suspended or closed without notice.

Minimum spend requirements may apply before discounts are activated.

Price Match Promise

We will match a competitor’s price where:

• The product is identical and in stock
• The price is publicly verifiable
• The product is not from a reseller or stockist

This cannot be used in conjunction with other offers.

Acceptable Use

You must not use this website unlawfully or attempt to harm, disrupt or misuse it in any way.

Intellectual Property

All website content is owned or licensed by us and may not be used without permission.

Privacy & Cookies

Please refer to our Privacy Policy and Cookie Policy for information on how we collect and use your data.

Force Majeure

We are not liable for failure or delay caused by events outside our control.

Severance

If any part of these terms is found invalid, the remainder will continue to apply.

Governing Law

These Terms & Conditions are governed by the laws of England & Wales.

Any disputes will be subject to the jurisdiction of the English courts.