COVID-19 Customer Information

Business as Usual, Shipping as Usual — at The Underfloor Heating Co.

With the context of the global pandemic at the moment, we wanted to let you know that we are dedicated to supporting you – our customers, colleagues and partners.

The Underfloor Heating Company, our partners and supply chain support currently are retaining the same service level agreements with us, with stock available for everything that is marked in stock across in store online, at The Underfloor Heating Company.

We continue to monitor and act upon the latest guidance and info about Coronavirus/ (COVID-19) from the Government. Within our supply chain, we constantly monitor operations and potential threats to business continuity.

We are focused on keeping our team safe, and that like many businesses, we are facing down challenges. For colleagues and partners, we offer support and have a number of mitigation tactics in place to protect our employees, and minimise risk to business continuity where feasible and reasonably possible.

The Underfloor Heating Company is the underfloor heating superstore with the heart of an independent business: as such, we are here to help you should you require any changes to your orders, deliveries, product choices and any other matter where we are capable of helping you and your business where it may be appropriate.

So please don’t hesitate and just ask us if this applies to you. We are keen to support everyone from installers, housebuilders and renovators, architects, our partners and colleagues in trades, and all good people in between.

If you have any questions, you can reach out. We are still online, or you can call us now regarding your system or questions about underfloor heating, on 0333 939 7949.


  • First update Friday 20th March 2020
  • Post updated Sunday 22 March 2020

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